Refund policy

Return & Refund Policy

Thank you for shopping at ARVOTRO. We want you to be completely satisfied with your purchase.

1. Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Customers are responsible for paying their own return shipping costs.

2. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at support@arvotro.com with:
- Your order number
- Clear photos or a short video showing the issue/damage
Once verified, we will arrange a free replacement or a full refund immediately.

3. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 5-7 business days.

4. Non-Returnable Items
- Gift cards
- Items that have been used, damaged by the customer, or missing parts not due to our error
- Items returned after 30 days from the delivery date

5. Contact Us
For questions regarding returns and refunds, please reach out to us at:
Email: support@arvotro.com
Website: arvotro.com